Everyone needs help at some time. The following resources are available to help you solve issues and problems that may arise:
The RealNetworks Knowledge Base (an easily navigated database of problems and solutions), Frequently Asked Questions (FAQ) list, and technical library are available from our web site at: http://service.real.com
In addition, we have included the answers to some common issues in this file:
How do I exit Full Screen mode?
Why do I receive "cannot connect" error messages?
Why do I receive a "decompressor not found" error?
Why am I unable to Save Tracks or see only "Data Track" on the CD page?
Why is my video not displaying or being distorted?
Why doesn't RealPlayer work on my computer at work or from behind a firewall?
What types of files can RealPlayer play?
Why does RealPlayer keep trying to connect to the wrong Internet Service Provider?
How do I convert files from one format to another?
See Also:
The RealOne Player Readme file which may have additional information about Known Issues and solutions. The Readme is available from the RealOne Folder of your Windows Start Menu. (Click Start, select Programs>Real, then RealOne Player Readme. The Readme file is stored in the same directory where your RealOne Player is installed.)
For the latest information on RealNetworks' products, visit the RealNetworks home page at: http://www.real.com
Please refer to your Technical Support Card for more information on contacting RealNetworks Customer Service.