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Everyone needs help at some time. We have included the answers to some common issues in this file:
Note: In addition, the RealNetworks Knowledge Base (an easily navigated database of problems and solutions), Technical Library, and Frequently Asked Questions (FAQ) list, are available from our web site at: http://service.real.com.
How do I exit Full Screen Theater mode?
How do I know I'm signed in to RealOne?
Why do I receive "cannot connect" error messages?
Why do I receive a "decompressor not found" error?
Why is my video not displaying or being distorted?
Why doesn't RealOne Player work on my computer at work or from behind a firewall?
What types of files can RealOne Player play?
Why does RealOne Player keep trying to connect to the wrong Internet Service Provider?
How do I convert files from one format to another?
Note: For the latest information on RealNetworks' products, visit the RealNetworks home page at: http://www.real.com. Please refer to your Technical Support Card for more information on contacting RealNetworks Customer Service.
The RealOne Player Readme file. This file may have additional information about Known Issues and solutions. Readme.html file is in the same folder as RealOne Player, and is available from the RealOne Folder of your Windows Start Menu. Click Start, select Programs>RealOne Player, then RealOne Player Readme.
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here to install screen-reader accessible Help