Why do I receive a "decompressor not found" error?

Symptom

While attempting to play a file you receive the message, "Unable to render video.... decompressor not found".

Explanation

This error appears if the codec , the interpreter that turns the computer code into sound and video, for that file type is not installed on your computer. Codecs are often installed as separate components, or plug-ins, to software because they "plug-in" to other software programs to accomplish specific things, such as playing back a clip.

RealOne Player comes with the codecs needed to play its standard file types. More codecs are available for automatic or manual download as needed through AutoUpdate. If a particular codec is not available via RealNetworks, you may need to contact the content provider directly to obtain the appropriate plug-in for your RealOne Player.

See Also

Supported Media File Formats