Why is my video not displaying or being distorted?

To deliver the best video in the fastest possible way, RealPlayer uses the latest optimized video protocols. Not all video cards or their drivers will function properly with this optimized approach. If a video card or its drivers are incompatible you may see unexpected results (see The Symptoms below).

Symptoms

Incompatibility with optimized video usually displays itself in one of the following four ways:

  1. You do not see any video in RealOne Player Presentation Area. All you see is an empty, magenta square.

  2. You do not see any video in RealOne Player, only a snowy picture that moves.

  3. You see video in RealOne Player but it has a green tint to it and may be distorted so that you only see stripes of the video or only part of an enlarged picture as if you were looking through a hole at a larger screen.

  4. You see video in RealOne Player but it is stretched vertically or horizontally in only one direction distorting the picture into a long, flat picture or a tall, thin one.

If you are experiencing one, or more, of these symptoms, read and perform the Test below to be sure that the problem is the use of optimized video and not some other conflict.

Confirming the problem

After seeing any or all of the above symptoms, do the following to make sure it is an optimized video issue:

  1. Connect to a video clip or click play to start playing a loaded video clip.

  2. Wait until the video is exhibiting one of the above symptoms.

  3. Click and hold on the menu bar (the top) of RealOne Player.

  4. Drag RealOne Player to a new location on your desktop.

IF you saw the video playing properly while you were dragging your RealPlayer but the problems reappeared when you stopped dragging your RealPlayer (or shortly after you stopped dragging it):

  1. Select Tools>Preferences from your menus.

  2. Select Hardware and look at the Video card compatibility section.

  3. Clear (uncheck) Use optimized video display.

  4. Click OK.

  5. Attempt to play the video again.

If you still do not see the video playing properly then other issues may be affecting your RealOne Player. Contact Technical Support at http://service.real.com for access to the RealPlayer Frequently Asked Questions (FAQ) and other up-to-date and technical information.

If you update or change your video driver or video card, you should again select Use optimized video display to see if it works properly. If it does not, follow the procedures above again to solve the conflict.