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Thank you for choosing RealOne Player. We are committed to creating accessible software and we also thank you for your patience as we find and fix issues relating to accessibility. If you have a specific issue or request, we'd like to hear from you! RealOne Player has been designed to work best with JAWS (v4.02 or greater recommended) or Window-Eyes (v4.21 or greater).
Send any feedback to: r1p_accessibility@real.com.
As noted above, RealOne Player works best with the following screen-reader software:
Window-Eyes version 4.21 or greater required (to be released early Fall
of 2002)
JAWS version 4.02 or greater recommended
RealOne Player has a number of Keyboard Shortcuts to help you navigate its various features and areas. There are some exceptions described below.
To use RealOne Radio with JAWS screen-reader software, you must set a special cookie by going to the following page: http://switchboard.real.com/player/?cd=tuner_accessibility
This page will set (and allow the deletion) of a cookie that will disable features that cause many screen-readers to fail.
The RealOne Radio page will currently only work with the JAWS screen reader software and will not work with Window Eyes due to each of the product's natural limitations.
The RealOne Message Center delivers periodic messages of interest to the user. You may customize which categories of messages are desired, by default the following categories are selected: Most Popular Clips, Product News, Opinion Polls, Tips & Tricks and Special Offers. Currently the Messaging system is not very screen-reader accessible and most screen-reader users will want to disable messaging to prevent the pop-ups from interrupting work flow. Here are the steps to do so (may require sighted assistance):
Click View > Message Center in the RealOne Player menus to open the Message Center.
Click the Options menu on the Message Center.
Choose Personalize Message Center. This will bring up the Personalization window.
Uncheck any checked boxes (5 should be checked by default).
Click Save Changes.
Close Message Center.
Rarely, a software update message may appear if an updated version of RealOne Player is made available, but no other messages should appear.
Screen-reader users may find the periodic display of advertisements in the presentation window problematic. While the free Player is necessarily supported by advertisers, if you purchase the RealOne Player Plus or purchase a RealOne Subscription (which also gives you the Player Plus features) your product usage will very rarely, if ever, be interrupted by an advertisement.
There is currently an issue with the RealOne Player installer that prevents the values of some checkboxes from being read.
JAWS Cursor Mode does not operate properly with RealOne Player. The arrow keys to move the cursor may not work; the cursor will simply stay in one fixed spot when over the Player.
When playing a DVD you may need to use the mouse to activate the DVD menu.
RealOne Player does not currently allow seeking to a specific time offset within a file. We are aware of its importance to screen-reader users and will restore it in future versions of the Player.
