Support Preferences


Support Preferences set how much information you would like to share with content providers.


Send RealServer data
RealServer data help content providers refine their methods and improve their quality and serve secure (private or paid-for) content. If you do not wish to share your information with content providers, do not check these boxes.

Send connection-quality data to RealServers
(Default is ON) By allowing connection-quality data to be sent to content providers (those people who put all that great video, audio and the like on the Net) you help them make better decisions about what to create and how to create it by letting them see their customers’ connection information. This preference is optional for all content.

Send RealPlayer GUID to RealServers
(Default is OFF) To access secured content you need to turn this setting on so that the RealServer can identify you as someone who should have access. After viewing secured content you can optionally turn your RealPlayer GUID setting off again by unchecking this box. This preference is optional for non-secured content.

Send support info
(Default is ON) By enabling Send configuration info..., RealNetworks can offer you more accurate solutions to problems you may encounter. Better, more complete information helps RealNetworks return more meaningful error messages to you. While this information is not required to receive error messages, it is recommended that you leave this option checked so that we can offer you the best possible assistance.

Cookies
(Default is ON) By enabling Cookies you store information about previous media sessions. Content providers can better customize your experience and provide better connectivity.

Registered location
Use this setting to tell us that you’ve changed your physical location, your e-mail address or even to remove yourself from our mailing lists. By having accurate information, RealNetworks can connect you to the nearest possible server for upgrades and other connections.