Support Preferences


Support Preferences set how much information you would like to share with content providers.


Supply info to content providers



Supply connection-quality data to RealServers




Supply GUID when playing streaming content
RealServer data help content providers refine their methods and improve their quality and serve secure (private or paid-for) content. If you do not wish to share your information with content providers, do not check these boxes.

By allowing connection-quality data to be sent to content providers (those people who put all that great video, audio and the like on the Net) you help them make better decisions about what to create and how to create it by letting them see their customers’ connectoin information. This preference is optional for all content.

Your RealPlayer GUID is your Player’s unique ID. To access secured content you need to turn this setting on so that the RealServer supplying the content can identify you as someone who should have access. After viewing secured content you can choose to turn your GUID setting off again by unchecking this box. This preference is optional for non-secured content.

Send support info
Better, more complete support information helps RealNetworks return more meaningful error messages to you in the event of difficulty. While this information is not required to receive error messages, it is recommended that you leave this option checked so that we can offer you the best possible assistance.

Cookies
By storing information about previous media sessions, content providers can better customize your experience and provide better connectivity.

Registered location
Use this setting to tell us that you’ve changed your physical location. By having accurate information, RealNetworks can connect you to the nearest possible server for upgrades and other connections.